Terms of Business of CST Training Limited

Welcome to our website. This page (together with our Privacy Policy, Cookie Policy and Terms of Website Use) tells you information about us and the legal terms and conditions (Terms) on which we sell our online and e-learning courses (Course(s)) as listed on our website (our site) to you.

These Terms will apply to any contract between us for the sale of a Course to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Course from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Course from our site.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 5. Every time you wish to order Course, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on the 2nd of February 2024.

 These Terms, and any Contract between us, are only in the English language.

Section 1 – Information about us

1.1.      We operate the website www.csttraining.co.uk . We are CST Training Limited a company registered in England and Wales under company number 12052513 and with our registered office at 38, Dartford Business Centre, Victoria Road, Dartford, DA1 5FS.   Our VAT number is GB349501592.

1.2. Contacting us if you are a consumer:

1.2.1.  You can e-mail us at admin@csttraining.co.uk or enquiries@csttraining.co.uk or contact our Customer Service team by telephone on 02034884472 or by post to 38, Dartford Business Centre, Victoria Road, Dartford, DA1 5FS. If you are emailing us or writing to us please include details of your order to help us to identify it.

1.2.2.  If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

1.3.          Contacting us if you are a business. You may contact us by telephoning our Customer Service team at 02034884472 or by e-mailing us at admin@csttraining.co.uk or enquiries@csttraining.co.uk. If you wish to give us formal notice of any matter by these Terms, please see clause 15.7.

2. Use of our site

Your use of our site is governed by our Terms of Website Use. Please take the time to read these, as they include important terms which apply to you.

3. How we use your personal information

We only use your personal information in accordance with our Privacy Policy.  We use cookies on our site, details of which can be found in our Cookie Policy. Please take the time to read our Privacy Policy & Cookie Policy, as they include important terms which apply to you.

4. Age restrictions

If you are a consumer, you may only purchase a Course from our site if you are at least 18 years old. If you are under 18 but older than 16 (for the avoidance of doubt, you must be 16 years of age or older to participate in any of our courses) and a parent or guardian purchases a course on your behalf, the parent or guardian must sign a parental consent form. This must be signed prior to the course start date. You must email admin@csttraining.co.uk to request the parental consent form. 

 5. Our right to vary these Terms

5.1.      We may amend these Terms from time to time. Please look at the top of this page to see when these Terms were last up-dated and which Terms were changed. Every time you order a Course from us, the Terms in force at the time of your order will apply to the Contract between you and us. We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements.

5.2.      If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes.

6. Purchasing a Course  

Order process

6.1.      Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

6.2.      After you place an order, you will receive an e-mail from us acknowledging that we have received your order (this will be a confirmation email from our website). However, please note that this does not mean that your order has been accepted.  Our acceptance of your order will take place as described in clause 6.3.

6.3.      We will confirm our acceptance of your order to you by sending you an Acceptance Confirmation in the form of either:

6.3.1.  an e-mail acceptance confirmation in the case of CITB, Prince2, EUSR, IOSH, First Aid, Mental Health First Aid courses (Including other courses that are not listed but sold on our website); or

6.3.2. confirmation of receipt of payment and registration in the case of NVQ, VRQ, SVQ or Related Vocational Courses.

The Contract between us will only be formed when we send you the Acceptance Confirmation.

6.4.      If we are unable to supply you with a Course, for example because that Course is no longer available, is full or because of an error in the price on our site as referred to in clause 9.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Course, we will refund you the full amount as soon as possible.

Specific online and e-learning Course Terms

The catalogue of online and e-courses available is set out on our Site. These can be broken down into the following Course groups set out below.

 Equipment:

Virtual classroom Courses and accredited exam Courses require you to have:

• A working laptop/pc/mac
• The latest version of Zoom
• Working microphone and camera
• An exam environment

6.5. CITB Courses:

6.5.1.     Payment terms: All CITB courses must be paid for as set out in the specific CITB course specification and using the online payment facility provided by the Site or via BACS transfer. Upon receipt of the correct payment, you will be provided with the acceptance of booking, joining instructions will be sent around 7 days before a classroom course, the Zoom link for a virtual/remote course will be provided 3 days before the course and any course materials will be provided to you in digital format.

6.5.2.     Hard copy Course materials: If your Course is held at a physical venue, you will receive hard copy resources on the first day of the Course. If you wish for them to be posted to you earlier, please provide us with at least 2 weeks’ notice and subject to payment of the printing costs of £30+VAT, we will send these to you at the address given on your registration form.

If your course is remote or virtual, you will be provided with digital resources e.g. E-Books. If you would like to receive hard copies, there will be an additional fee. The option to purchase hardcopy resources may be available on our website, however, if not, you should email admin@csttraining.co.uk to request a hard copy. Please provide us with at least two weeks’ notice.

6.5.3.     Course rules: All CITB courses are subject to the CITB Rules and CITB examination rules. Please take time to read these and ensure you understand them. Failure to comply with these rules will mean you will not be eligible for the CITB Certificate.

6.5.4.     Changing Course start dates: we will endeavour to accommodate requests to transfer you on to a different Course, but cannot guarantee that this will be possible. All transfers are subject to a rebooking fee of £50+VAT of your Course fee which is payable immediately in order to secure the Course transfer and is non-refundable and subject to advance notice of at least 5 working days prior to the Course start date.

6.5.5.     Changing Course session dates once a Course has started (or under 5 working days notice):  we will endeavour to accommodate requests to transfer you on to a different session, but cannot guarantee that this will be possible. All transfers are subject to a rebooking fee of 75% of your Course fee which is payable immediately in order to secure the session transfer and is non-refundable.

6.5.6 Changing of delegate names: If you wish to change the person who is attending the course, for example, if you can no longer attend and you would like your colleague to attend instead, or, in the case of a business booking, your employee can no longer attend and you would like another employee to attend, we can usually accommodate this free of charge. However, if the original candidate has already accessed the digital resources, there would be a fee of 75% of your Course fee which is payable immediately in order to secure the name change. 

6.5.7.      Refunds and cancellations:

1. If you are a consumer customer, you have the cooling off rights set out in clause 7 below. Outside of this cooling off period, you may cancel your Course provided you give us at least 5 working days’ notice before the Course start date and you have not accessed the Course portal, digital resources or opened the seal pack of hard copy materials, if applicable. We will refund the Course fees less an administration fee of £50+VAT. In all other cases, the Course fees will not be refunded.
2. If you are a business customer, if you wish to cancel your purchase, you must give us at least 5 working days’ notice before the Course start date. We will refund the Course fees less an administration fee of £50+VAT. In all other cases, the Course fees will not be refunded.
3. If you fail to attend the Course, no refund of the Course fee is due. If you wish to re-attend the Course, the full Course fees are payable.

6.5.8.      Failing a course and resits

1. If you fail your Course such that you are not entitled to re-sit the exam and need to re-do the Course, you will not receive the certificate and you must re-do the entire Course and re-sit the exam subject to payment of the Course fee of 75% of the Course fee+VAT and relevant exam re-sit fee, if applicable.
2. For certain exams, if you score 70% or above, but below 80% or the relevant pass mark, you may re-sit the exam without further charge provided you do so on the day of the exam. If you choose to re-sit the exam on a different date, this must take place within 90 days of the original exam date and is subject to availability and payment of a further exam fee of £50+VAT.

 

6.6. NVQ/VRQ Courses- Construction & Business (Including ILM & CMI Courses)

6.6.1.     Payment terms: All NVQ/VRQ Courses must be paid for as set out in the specific NVQ/VRQ course specification and using the online payment facility provided by our site. Upon receipt of the correct payment, you will receive the login details to the online portal, the Course materials will be provided to you in digital format and you will be registered for the Course. Please note that once the online portal has been accessed, you cannot receive a refund for the deposit payment. In the event that any balancing payments are due (ie where a candidate has only paid a deposit), these must be paid on the earlier of completion of the Course or 6 months from the Course start date (Course start date is listed on the confirmation of registration). In the event that any payments are outstanding, no Course certificates will be issued. In the case of group bookings by business customers, this means that the whole group will not be certificated until all outstanding payments have been made.

6.6.1.1  Direct Debit payments are available exclusively to consumers (business customers are not eligible). To initiate a Direct Debit arrangement, you are required to make an initial deposit payment of at least 10% of the total NVQ/VRQ price (including VAT). Following this, you must complete the Direct Debit mandate provided by CST Training LTD.

It is imperative that you maintain the consistency of your Direct Debit payments and refrain from cancelling the Direct Debit arrangement. Failure to adhere to these conditions will result in the following actions:

• 1. Withdrawal from the NVQ/VRQ program and your access to the online portal will be removed until all outstanding payments are brought up to date and received by CST Training LTD.
• 2. In the event that you successfully complete your NVQ/VRQ program before fulfilling all Direct Debit payments, you will receive your certificate. However, if you subsequently miss a Direct Debit payment or cancel the Direct Debit arrangement, please be aware that CST Training LTD reserves the right to take legal action, including the pursuit of a County Court Judgement (CCJ).

 

6.6.2.     NVQ extension fee: all candidates are expected to complete the NVQ Course within one year. In the event that you take over one year to complete the NVQ Course, we reserve the right to charge a monthly NVQ Course extension fee of £100+VAT from the anniversary of your NVQ Course start date until completion of the Course and will send a monthly invoice for the same. 

6.6.3.     Course rules: All NVQ Courses are subject to the NVQ Rules. Please ensure you have read and understood them. Failure to comply with these rules will mean you will not be eligible for the NVQ Certificate.

6.6.4.     Changing Course start dates: we will endeavour to accommodate requests to transfer you on to a different Course, but cannot guarantee that this will be possible. All transfers are subject to a rebooking fee of 20% of your Course fee which is payable immediately in order to secure the Course transfer and is non-refundable.

6.6.5.      Refunds and cancellations:

1. If you are a consumer customer, given the digital nature of the Course, you do not have cooling off rights . Please see clause 7.3 below. Outside of this cooling off period, and provided you have not accessed the Course portal, you may cancel your Course and we will refund the Course fees less an administration fee of 20%. In all other cases, the Course fees will not be refunded
2. If you fail to attend the Course, no refund of the Course fee is due. If you wish to re-attend the Course, the full Course fees are payable.
3. If you are paying via Direct Debit and you decide not to complete the NVQ/VRQ you have the cooling off rights set out in clause 7 below If you are outside of your cooling off rights or you have accessed the resources or course portal, you must continue to pay all future direct debit payments, until the full debt has been paid.  If you miss a direct debit payment or cancel your direct debit, we reserve the right to take legal action, where legal fees will also be recovered answer will apply for a County Court Judgement (CCJ).  Further terms relating to Direct Debit Payment can be found in in clause 9 (9.7 onwards).

6.7. Short Course E-Learning

6.7.1.     Payment terms: All Short Course e-Learning Courses must be paid for prior to starting the Course and using the online payment facility provided by our site. Upon receipt of the correct payment, the Course materials will be provided to you in digital format.

6.7.2.     Course rules: All Short Course e-Learning Courses are subject to the specific examination rules referred to in the Course details. Failure to comply with these rules will mean you will not be eligible for the relevant Course certificate.

6.7.3.      Refunds and cancellations:

1. If you are a consumer customer, given the digital nature of the Course, you do not have cooling off rights. Please see clause 7.3 below. Outside of this cooling off period, and provided you have not accessed the Course portal, you may cancel your Course and we will refund the Course fees less an administration fee of 20% of the Course fee. In all other cases, the Course fees will not be refunded
2. If you are a business customer, if you wish to cancel your purchase, you may do so provided you have not downloaded the course. We will refund the Course fees less an administration fee of 20% of the Course fee.
3. If you fail to use the Course, no refund of the Course fee is due.

6.7.4.     Failing a Course and re-sits: each Course is made up of modules with small knowledge tests at the end of each module. You must pass all the modules to complete the Course. You have three ‘lives’ – meaning you can fail up to 3 modules, once. If you exceed 3 fails, you must re-do the whole Course and purchase a new Course license at a cost of 75% of the Course fee.

6.7.5.     Failing an accredited exam: You will take an exam via a proctor, where it is recorded. If you fail this exam, either by the mark percentage or because you did not follow the technical instructions or exam rules, you can re-sit the exam at a cost of £50+VAT.

6.8. Prince 2 Courses

6.8.1.     Payment terms: All Prince 2 Courses must be paid for as set out in the specific Prince 2 Course specification and using the online payment facility provided by our site. Upon receipt of the correct payment, you will be provided with the acceptance of booking, joining instructions will be sent around 7 days before a classroom course, the Zoom link for a virtual/remote course will be provided 3 days before the course and any course materials will be provided to you in digital format.

6.8.1.1  Direct Debit payments are available exclusively to consumers (business customers are not eligible). To initiate a Direct Debit arrangement, you are required to make an initial deposit payment of at least 10% of the total course price (including VAT). Following this, you must complete the Direct Debit mandate provided by CST Training LTD.

It is imperative that you maintain the consistency of your Direct Debit payments and refrain from cancelling the Direct Debit arrangement. Failure to adhere to these conditions will result in the following actions:

• 1. Withdrawal from the course program and your access to the online portal or zoom classroom will be removed until all outstanding payments are brought up to date and received by CST Training LTD.
• 2. In the event that you successfully complete your course program before fulfilling all Direct Debit payments, you will receive your certificate. However, if you subsequently miss a Direct Debit payment or cancel the Direct Debit arrangement, please be aware that CST Training LTD reserves the right to take legal action, including the pursuit of a County Court Judgement (CCJ).

6.8.2.     Hard copy Course materials: if you wish to have hard copy notes for the Course instead of the digital Course notes provided, please provide us with at least 2 weeks’ notice and subject to payment of the printing costs of £30+VAT, we will send these to you at the address given on your registration form.

If you wish to be provided with a hard copy version of any of the PRINCE2® Manuals, please provide us with at least 2 weeks’ notice and subject to payment of £70+VAT (Per Book), we will send these to you at the address given on your registration form. (Please note that you will also receive the E-book, as this is part of your PeopleCert Registration)

6.8.3.     Course rules: All Prince 2 Courses are subject to the Prince 2 Rules and Prince 2 examination rules. Failure to comply with these rules will mean you will not be eligible for the Prince 2 Certificate.

6.8.4.     Changing Course start dates: we will endeavour to accommodate requests to transfer you on to a different Course, but cannot guarantee that this will be possible. All transfers are subject to a rebooking fee of 20% of the Course fee which is payable immediately in order to secure the Course transfer and is non-refundable and subject to advance notice of at least 14 working days prior to the Course start date.

6.8.5.     Changing Course session dates once a Course has started:  we will endeavour to accommodate requests to transfer you on to a different session, but cannot guarantee that this will be possible. All transfers are subject to a rebooking fee of 75% of the Course fee which is payable immediately in order to secure the session transfer and is non-refundable. 

6.8.6 Changing of delegate names: If you wish to change the person who is attending the course, for example, if you can no longer attend and you would like your colleague to attend instead, or, in the case of a business booking, your employee can no longer attend and you would like another employee to attend, we can usually accommodate this free of charge. However, if the original candidate has already accessed the digital resources, opened the seal pack of hard copy materials or if exam vouchers have already been purchased and sent to the delegate, there would be a fee of 75% of your Course fee which is payable immediately in order to secure the name change.

6.8.7.      Refunds and cancellations:

1. If you are a consumer customer, you have the cooling off rights set out in clause 7 below. Outside of this cooling off period, you may cancel your Course provided you give us at least 14 working days’ notice before the Course start date. We will refund the Course fees and any exam fees less an administration fee of £150+VAT. In all other cases, the Course fees and any exam fees will not be refunded.
2. If you are a business customer, if you wish to cancel your purchase, you must give us at least 14 working days’ notice before the Course start date. We will refund the Course fees and any exam fees less an administration fee of £150+VAT In all other cases, the Course fees and any exam fees will not be refunded.
3. If you fail to attend the Course, no refund of the Course fee or any exam fees is due. If you wish to re-attend the Course, the full Course fees and exam fees are payable. 
4. If you are paying via Direct Debit and you decide not to complete the course, you have the cooling off rights set out in clause 7 below If you are outside of your cooling off rights or you have accessed the resources, vouchers or course materials, you must continue to pay all future direct debit payments, until the full debt has been paid.  If you miss a direct debit payment or cancel your direct debit, we reserve the right to take legal action, where legal fees will also be recovered and we will apply for a County Court Judgement (CCJ).   Further terms relating to Direct Debit Payment can be found in in clause 9 (9.7 onwards).

6.8.8.     Failing a course and re-sits: If you fail your Course, you will not receive the certificate and if you wish, you may re-sit the exam subject to payment of the re-sit fee of Foundation £250+VAT or Practitioner £350+VAT (which is waived for Prince2 classroom Courses in relation to the first re-sit provided the re-sit is within 12 months of the Course start date) and relevant Course fee if, applicable. If you have taken the exam via the Prince 2 e-learning programme in your own time, the re-sit fee is payable on every occasion.

6.9. IOSH Courses

6.9.1.     Payment terms: All IOSH Courses must be paid for as set out in the specific IOSH Course specification and using the online payment facility provided by our site. Upon receipt of the correct payment, you will be provided with the acceptance of booking, joining instructions will be sent around 7 days before a classroom course, the Zoom link for a virtual/remote course will be provided 3 days before the course. Course materials will be provided as per 6.9.2.

6.9.2.     Hard copy Course materials: We will endeavour to ensure that your workbook is with you before the start of the course, however, we accept no liability for delays due to strikes or other postal issues.

6.9.3.     Course rules: All IOSH Courses are subject to the IOSH Rules and IOSH examination rules. Failure to comply with these rules will mean you will not be eligible for the IOSH Certificate.

6.9.4.    Changing Course start dates: we will endeavour to accommodate requests to transfer you on to a different Course, but cannot guarantee that this will be possible. All transfers are subject to a rebooking fee of £50+VAT of your Course fee which is payable immediately in order to secure the Course transfer and is non-refundable and subject to advance notice of at least 5 working days prior to the Course start date.

6.9.5 Changing Course session dates once a Course has started (or under 5 working days notice):  we will endeavour to accommodate requests to transfer you on to a different session, but cannot guarantee that this will be possible. All transfers are subject to a rebooking fee of 75% of your Course fee which is payable immediately in order to secure the session transfer and is non-refundable.

6.9.6.     Changing Course session dates once a Course has started:  we will endeavour to accommodate requests to transfer you on to a different session, but cannot guarantee that this will be possible. All transfers are subject to a rebooking fee of 75% of the Course fee which is payable immediately in order to secure the session transfer and is non-refundable. 

6.9.7 Changing of delegate names: If you wish to change the person who is attending the course, for example, if you can no longer attend and you would like your colleague to attend instead, or, in the case of a business booking, your employee can no longer attend and you would like another employee to attend, we can usually accommodate this free of charge. However, if the original candidate has already accessed the digital resources or opened the seal pack of hard copy materials there would be a fee of 75% of your Course fee which is payable immediately in order to secure the name change. 

6.9.8.      Refunds and cancellations:

1. If you are a consumer customer, you have the cooling off rights set out in clause 7 below. Outside of this cooling off period, you may cancel your Course provided you give us at least 14 working days’ notice before the Course start date. We will refund the Course fees and any exam fees less an administration fee of £150+VAT. In all other cases, the Course fees and any exam fees will not be refunded.
2. If you are a business customer, if you wish to cancel your purchase, you must give us at least 14 working days’ notice before the Course start date. We will refund the Course fees and any exam fees less an administration fee of £150+VAT In all other cases, the Course fees and any exam fees will not be refunded.
3. If you fail to attend the Course, no refund of the Course fee or any exam fees is due. If you wish to re-attend the Course, the full Course fees and exam fees are payable.

6.9.9.   

1. If you fail your Course (Once we receive the Risk Assessment) such that you are not entitled to re-sit the exam and need to re-do the Course, you will not receive the certificate and you must re-do the entire Course and re-sit the exam subject to payment of the Course fee of 75% of the Course fee+VAT and relevant exam re-sit fee, if applicable

6.10 General Course Rules (Applicable to Courses Not Listed Specifically)

6.10.1.     Payment terms: All courses must be paid for as set out in the specific course specification and using the online payment facility provided by the Site or via BACS transfer. Upon receipt of the correct payment, you will be provided with the acceptance of booking, joining instructions will be sent around 7 days before a classroom course, the Zoom link for a virtual/remote course will be provided 3 days before the course and any course materials will be provided to you in digital format. (Unless otherwise mentioned)

6.10.2.     Hard copy Course materials: If your Course is held at a physical venue, you will receive hard copy resources on the first day of the Course. If you wish for them to be posted to you earlier, please provide us with at least 2 weeks’ notice and subject to payment of the printing costs of £30+VAT, we will send these to you at the address given on your registration form.

If your course is remote or virtual, you will be provided with digital resources e.g. E-Books. If you would like to receive hard copies, there will be an additional fee. The option to purchase hardcopy resources may be available on our website, however, if not, you should email admin@csttraining.co.uk to request a hard copy. Please provide us with at least two weeks’ notice.

6.10.3.     Course rules: All courses are subject to the General Course Rules. Please take time to read these and ensure you understand them. Failure to comply with these rules will mean you will not be eligible for any certificate.

6.10.4.     Changing Course start dates: we will endeavour to accommodate requests to transfer you on to a different Course, but cannot guarantee that this will be possible. All transfers are subject to a rebooking fee of £50+VAT of your Course fee which is payable immediately in order to secure the Course transfer and is non-refundable and subject to advance notice of at least 5 working days prior to the Course start date.

6.10.5.     Changing Course session dates once a Course has started (or under 5 working days notice):  we will endeavour to accommodate requests to transfer you on to a different session, but cannot guarantee that this will be possible. All transfers are subject to a rebooking fee of 75% of your Course fee which is payable immediately in order to secure the session transfer and is non-refundable.

6.10.6 Changing of delegate names: If you wish to change the person who is attending the course, for example, if you can no longer attend and you would like your colleague to attend instead, or, in the case of a business booking, your employee can no longer attend and you would like another employee to attend, we can usually accommodate this free of charge. However, if the original candidate has already accessed the digital resources, there would be a fee of 75% of your Course fee which is payable immediately in order to secure the name change. 

6.10.7.      Refunds and cancellations:

1. If you are a consumer customer, you have the cooling off rights set out in clause 7 below. Outside of this cooling off period, you may cancel your Course provided you give us at least 5 working days’ notice before the Course start date and you have not accessed the Course portal, digital resources or opened the seal pack of hard copy materials, if applicable. We will refund the Course fees less an administration fee of £50+VAT. In all other cases, the Course fees will not be refunded.
2. If you are a business customer, if you wish to cancel your purchase, you must give us at least 5 working days’ notice before the Course start date. We will refund the Course fees less an administration fee of £50+VAT. In all other cases, the Course fees will not be refunded.
3. If you fail to attend the Course, no refund of the Course fee is due. If you wish to re-attend the Course, the full Course fees are payable.

6.10.8.      Failing a course and resits

1. If you fail your Course such that you are not entitled to re-sit the exam and need to re-do the Course, you will not receive the certificate and you must re-do the entire Course and re-sit the exam subject to payment of the Course fee of 75% of the Course fee+VAT and relevant exam re-sit fee, if applicable.
2. For certain exams, if you score 70% or above, but below 80% or the relevant pass mark, you may re-sit the exam without further charge provided you do so on the day of the exam. If you choose to re-sit the exam on a different date, this must take place within 90 days of the original exam date and is subject to availability and payment of a further exam fee of £50+VAT.

 6.11. Technical Specifications

For information regarding digital content functionality and compatibility of the Courses, please refer to this LINK. 

7. ‘Cooling Off’ rights cancellation policy – CONSUMERS ONLY

7.1.      Subject to Clauses 7.3 and 7.4, if you are a consumer, you have a legal right to cancel your purchase during the period set out in Clause 7.2 below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to purchase a Course, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office. 

7.2.      Your legal right to cancel a Contract starts from the date of the Acceptance Confirmation, which is when the Contract between us is formed. Your deadline for cancelling the Contract is 14 days after the date of the Acceptance Confirmation.

7.3.          PLEASE NOTE: Due to the digital nature of e-books and e-courses and any supplementary videos, if you wish to download any content within the 14-day cancellation period (which for the avoidance of doubt, includes accessing the online portal or Course materials) or start a Course within the 14-day cancellation period, you will lose your right to cancel the Contract. This does not affect your statutory rights.

7.4.      If a Course has been fully performed during the 14-day cancellation period, you will lose any right to a refund. If the Course is only part performed, you will be liable to pay for the Course actually received, unless you have accessed course resources as per section 7.3.

7.5.      To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form on our website. If you use this method we will e-mail you to confirm we have received your cancellation. You can also e-mail us at admin@csttrraining.co.uk or contact our Customer Services team by telephone on 020 3488 4472 If you are e-mailing us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you send us the e-mail. For example, you will have given us notice in time as long as you get your e-mail to us before midnight on that day.

7.6.      If you cancel your Contract in accordance with this clause 7, we will:

7.6.1.1.       refund you the price you paid for the Course; and

7.6.1.2.        make any refunds due to you as soon as possible and in any event within 14 Working days after you inform us of your decision to cancel the Contract.

7.7.      We will refund you on the credit card or debit card used by you to pay or by BACS transfer. 

7.8.      Because you are a consumer, we are under a legal duty to supply products and services that are in conformity with these Terms.  As a consumer, you have legal rights in relation to services that are faulty or not as described. These legal rights are not affected by your right of refund in this clause 7 or anything else in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

8. Access to Courses and delivery of certificates

Access to Courses will be provided via our online portal and all Course materials will be provided digitally unless paper copies are requested. Certificates for successful completion of Courses and/or exams will be provided by way of e-certificate sent by email or uploaded to your e-learning portal after successful completion of the Course and/or it has been checked and marked by the Course proctor.  Please note that this can take up to 28 working days from submission of the Course work/exam. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 13 for our responsibilities when this happens.

9. Prices and Payment

9.1.      The prices for the Courses are calculated and payable in advance as set out at the on-line store page of our site. We shall be under no obligation to provide the Courses until the price or required deposit has been paid in full. 

9.2.      The prices of the Courses will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of the Courses are correct at the time when the relevant information was entered onto the system. However please see clause 9.6 for what happens if we discover an error in the price of the Courses you ordered.

9.3.      Prices for our Courses may change from time to time, but changes will not affect any order you have already placed.

9.4.      It is always possible that, despite our reasonable efforts, some of the Courses on our site may be incorrectly priced. If we discover an error in the price of the Courses you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Courses at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Courses to you at the incorrect (lower) price. 

9.5.      All prices are expressed inclusive of any VAT payable unless otherwise stated.  However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Courses in full before the change in VAT takes effect.

9.6.      You can only pay for the Courses using a debit card or credit card or our payment processor [WooCommerce/Stripe/PayPal] or BACS Payment. We accept the following cards: AMEX, VISA, MASTERCARD, VISA DEBIT, MASTERCARD DEBIT. Direct Debit payments may be permitted as listed in 

9.7 Direct Debit Payment Terms

9.7.1 Eligibility and Refusal

CST Training provides the option of Direct Debit payments for NVQs, VRQs, and PRINCE2® courses. We reserve the right to decline offering Direct Debit as a payment option if we reasonably doubt your ability to meet the financial obligations associated with it.

9.7.2 Cooling Off Rights and Payment Commitment

If you opt to pay through Direct Debit and later decide not to complete the NVQ/VRQ/Course, you are entitled to the cooling-off rights specified in Clause 7 below. If you are outside the cooling-off period or have accessed course resources, vouchers, or materials, you are obligated to continue making all subsequent Direct Debit payments until the entire debt is settled. Failure to do so may result in legal action, including the recovery of legal fees, and the pursuit of a County Court Judgement (CCJ).

9.7.3 Payment Schedule and Missed Payments

Payments will be deducted monthly on the day of your choosing. In the event of a missed payment, we will make reasonable efforts to collect the outstanding amount. However, if these attempts are unsuccessful, you may be withdrawn from the course or legal action may be initiated.

9.7.4 Third-Party Collection

Outstanding balances that remain past due may be referred to a third-party collection agency, and you will be responsible for covering any additional collection fees incurred.

9.7.5 Withholding of Services

We retain the right to withhold access to various services, not limited to course materials, in the case of non-payment. This includes the possibility of blocking access to online student portals and other related resources.

9.7.6 Payment Plan Adjustments

CST Training reserves the right to modify students’ payment plans and Direct Debit arrangements under certain circumstances. These circumstances may include outstanding balances, missed payments, changes in enrolment or course registration, or approved leave of absences.

9.7.7 Payment Contact Information

You are required to provide and maintain up-to-date contact information to facilitate prompt communication regarding any payment-related issues.

9.7.8 Collection Costs

Please be aware that you will be responsible for covering any bank, legal, or court fees incurred by CST Training in the collection process for overdue accounts.

9.7.9 Credit Check

CST Training reserves the right to conduct a credit check on individuals opting for Direct Debit payment. This check may be performed to assess creditworthiness and financial capability in accordance with applicable laws and regulations. The results of the credit check may influence our decision to offer or continue Direct Debit as a payment option. Your consent to this credit check is implied upon choosing the Direct Debit payment method.

9.7.10 Late Payment Charges

In the event that a Direct Debit payment fails to be successfully deducted after the second attempt, CST Training reserves the right to apply a late payment charge of £12. This late payment fee is intended to cover administrative costs associated with failed payment attempts and to encourage timely payments. It is essential for students to ensure sufficient funds are available in their bank accounts to prevent such charges.

9.7.11 Termination of Direct Debit

CST Training reserves the right to terminate the Direct Debit arrangement under the following conditions:

Repeated Missed Payments: If a student repeatedly misses Direct Debit payments and fails to rectify the outstanding amounts within the stipulated time frame, CST Training may terminate the Direct Debit arrangement and request immediate settlement of the outstanding debt. 

Breach of Terms: In the event of a material breach of any terms and conditions outlined in this agreement, CST Training may exercise its right to terminate the Direct Debit arrangement. Such breaches may include but are not limited to:

• Failure to comply with payment obligations
• Unauthorised use of course materials
• Violation of CST Training’s rules and regulations.

Prior to termination, CST Training will make reasonable efforts to communicate with the student regarding the issues leading to termination and provide an opportunity to rectify the situation, wherever possible. Termination of the Direct Debit arrangement does not relieve the student of their financial obligations to CST Training.

10.  Intellectual property

10.1.   The content of our site and all Courses sold via our site is protected by copyright, trade marks, database right and other intellectual property rights. You may retrieve and display the content of our site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on our site or for sale from our site without written permission from us.

11.  Our liability if you are a business

This clause 11 only applies if you are a business customer.

 11.1.   We only supply the Courses for internal use by your business, and you agree not to use the Courses for any resale purposes. Unless there is a prior brokerage agreement in place.

 11.2.   Nothing in these Terms limits or excludes our liability for:

1. a)   death or personal injury caused by our negligence;
2. b)   fraud or fraudulent misrepresentation;
3. c)   breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
4. d)   defective products under the Consumer Protection Act 1987.

11.3.   Subject to clause 11.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

1. a)   any loss of profits, sales, business, or revenue;
2. b)   loss or corruption of data, information or software;
3. c)   loss of business opportunity;
4. d)   loss of anticipated savings;
5. e)   loss of goodwill; or
6. f)    any indirect or consequential loss.
7. g) loss of salary or remuneration.

11.4.   Subject to clause 11.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Course.

11.5.   Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Courses. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Courses are suitable for your purposes.

12.  Our liability if you are a consumer

This clause 12 only applies if you are a consumer.

12.1.   If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

12.2.   We only supply the Courses for domestic and private use. You agree not to use the Courses for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.3.   We do not in any way exclude or limit our liability for:

1. a)   death or personal injury caused by our negligence;
2. b)   fraud or fraudulent misrepresentation;
3. c)   any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
4. d)   any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
5. e)   defective products under the Consumer Protection Act 1987.

12.4.   It is your responsibility to ensure that the Courses are suitable for your requirements. We are happy to offer advice but accept no liability in the event that the Course content does not meet your requirements.

12.5.   We give no guarantee that by attending and/or completing the Courses that you will experience success in any business or activity that you may carry on following the Course.

12.6.   We make no promise that materials on our site are appropriate or available for use in locations outside the United Kingdom, and accessing our site from territories where its contents are illegal or unlawful is prohibited. If you choose to access our site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

13.  Events outside our control

13.1.   We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 13.2.

13.2.   An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation pandemics, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

13.3.   If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

1. a)              we will contact you as soon as reasonably possible to notify you; and
2. b)              our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Courses to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

13.4.   You may cancel a Contract affected by an Event Outside Our Control. To cancel please contact us.

14.  Our assurance to you

14.1.   We warrant that we have the right to supply the Courses and will use all reasonable skill and care in making the Courses available to you and in ensuring their availability.

14.2.   All Course contents have been carefully researched by us and are believed to be the most up-to-date and factually accurate information available at the time of the Course.

14.3.   We are continually seeking to improve the Courses.  We reserve the right, at our discretion, to make changes to any part of the Courses provided that it does not materially reduce their content or functionality.

15.  Other important terms

15.1.   We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on this webpage if this happens.

15.2.   You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

15.3.   This Contract is between you and us. No other person shall have any rights to enforce any of its terms.

15.4.   Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

15.5.   If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

15.6.       If you are a consumer you may contact us as described in clause 1.2. 

15.7.       If you are a business: you may contact us as described in clause 1.3.

15.7.1.   Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first-class post or other next working day delivery service or e-mail. 

15.7.2.   A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or if sent by e-mail, one Business Day after transmission.

15.7.3.   In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

15.7.4.   The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

15.8.       If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Courses through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland. 

15.9.       If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. 

15.10.    If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).