Customer Service
Learn why customer service is vital and how to improve it.
Course Info
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met.
But how is this done?
How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
CPD Units – 2
How do I complete my course?
The First Step
Once you have found the course that you want to do, click the buy now button and you will be taken to our portal where you can complete your purchase, all major credit/debit cards are accepted.
The Second Step
Once you have completed the purchase, you will receive an email, telling you how to login to the e-learning portal. You will get a username and password to use.
The Third Step
You can then login to the portal and you will be able to complete your chosen course, once you have passed the course, you will be able to download and print your certificate straight away.
Customer Service modules
Pass Mark Required = 70%
- About the Course
- What is Customer Service
- The Goals of Great Customer Service
- Discovering and Understanding Customer Needs
- Delivering Maximum Levels of Customer Service
- Making Customers Feel Great From the Start
- Communication Skills
- Non-verbal Communication and Body Language
- Dealing with Customer Complaints
ready to get started? Click buy now!
System Requirements
The minimum you need to get started
- Browser: Up to date web browser
- Video: Up to date video drivers
- Memory: 1Gb+ RAM
- Download Speed: Broadband (3Mb+)
- You can also use your phone or tablet
If you have any questions, no matter how big or small please do not hesitate to get in contact with us.
