How and why conflict starts and how to deal with the issues that come with conflict.
This course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management.
This course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the workforce.
It covers the stages and build up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build up.
As well as the negative impacts of conflict the course also explores how effective management of conflict can result in positive outcomes in the workplace. These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.
CPD Units – 2
How do I complete my course?
The First Step
Once you have found the course that you want to do, click the buy now button and you will be taken to our portal where you can complete your purchase, all major credit/debit cards are accepted.
The Second Step
Once you have completed the purchase, you will receive an email, telling you how to login to the e-learning portal. You will get a username and password to use.
The Third Step
You can then login to the portal and you will be able to complete your chosen course, once you have passed the course, you will be able to download and print your certificate straight away.
Conflict Resolution modules
Pass Mark Required = 70%
- The Causes and Symptoms of Conflict
- Resolving Conflict
- The Five Conflict Modes
- Using the Modes
- Making Positive Outcomes
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The minimum you need to get started
- Browser: Up to date web browser
- Video: Up to date video drivers
- Memory: 1Gb+ RAM
- Download Speed: Broadband (3Mb+)
- You can also use your phone or tablet
If you have any questions, no matter how big or small please do not hesitate to get in contact with us.